LaxTracker LLC Customer Privacy Policy

LaxTracker LLC’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by LaxTracker LLC anytime you interact with LaxTracker LLC, such as when you visit our various websites, when you purchase LaxTracker LLC products and services, or when you speak with sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. As an Authorized Developer of Apple iPhone® products, it is our explicit intention to conform to Apple’s privacy policies, as adopted and restated below:

Why we collect personal information

We collect your personal information because it helps us deliver better customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.

What information we collect and how we may use it

There are a number of situations in which your personal information may help us give you better products. For example:

  • We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product.
  • When you interact with LaxTracker LLC, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the LaxTracker LLC products you own, such as any applicable serial numbers and or dates of purchase; and information relating to a support or service issue.
  • We may also collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service.
  • We collect information regarding customer activities on our websites, and through registration of our licensed products and services. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and services are of most interest to them.
  • We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve LaxTracker LLC’s products.

Your LaxTracker LLC ID and related information

Various LaxTracker LLC products and services allow you to create a customer ID that may be based on your personal information.  Control of that information and its disclosure resides primarily with you so make your choices wisely.  For security purposes, we encourage prudence at all times when selecting usernames and IDs.

Information Delivery Services

LaxTracker LLC products and services may enable you to send reports or information to family members, friends or colleagues. To fulfill your request, LaxTracker LLC may require personal information about the person to whom you are sending the product or service such as their name, physical address, email address, and so on. The personal information you provide about that person is used only for the purpose for which it is collected. LaxTracker LLC will not use the information collected to market directly to that person.

Publicly displayed information is public

If you use a bulletin board or chat room on any LaxTracker LLC website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. LaxTracker LLC is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, LaxTracker LLC will collect that information from your interaction and the information will become publicly available.

When we disclose your information

LaxTracker LLC does not sell or rent your contact information to others.

Within the LaxTracker LLC Group

To help us provide superior service, your personal information may be shared with legal entities within the LaxTracker LLC group who will take steps to safeguard it in accordance with LaxTracker LLC’s privacy policy.

With our service providers, vendors, and strategic partners

There are also times when it may be advantageous for LaxTracker LLC to make certain personal information about you available to companies that LaxTracker LLC that perform work for LaxTracker LLC to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with LaxTracker LLC’s policies, except if we inform you otherwise at the time of collection. Without such information being made available, it could be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the LaxTracker LLC websites.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

LaxTracker LLC takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The LaxTracker LLC applications and websites use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from any LaxTracker LLC Online Store, you must use an SSL-enabled browser. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.

As an added security precaution, we encrypt personally identifiable information within LaxTracker LLC databases.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

Integrity of your personal information

LaxTracker LLC has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at admin@laxtracker.com.


LaxTracker LLC recognizes that parents, guardians, or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the LaxTracker LLC purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to LaxTracker LLC and we learn that that personal information is the information of a child under 13 who provided it without explicit parental permission and oversight, we will attempt to delete the information as soon as possible.

Cookies and other technologies

As is common practice on many corporate websites, LaxTracker LLC’s website may use “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also may use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We may use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we may use cookies to customize your experience and provide greater convenience each time you interact with us.

For example, knowing your first name lets us welcome you with a greeting the next time you visit LaxTracker LLC websites or stores. Information such as your country, language or school helps us provide a more useful online shopping experience. And your contact information, product serial numbers, and information about your computer helps us register your products and services and personalize your customer service.

Please note that certain features of the LaxTracker LLC website may not be available if cookies are disabled.

As is true of most websites, we may gather certain other information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. LaxTracker LLC will not use the information collected to market directly to an individual person.

In some of our email messages we use a “click-through URL” linked to content on LaxTracker LLC websites. When customers click one of these URLs, they may pass through our web server before arriving at the destination web page. We may track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we may use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database located in the United States.

Our companywide commitment to your privacy

LaxTracker LLC takes protecting your privacy seriously. To make sure your personal information is secure, we communicate these guidelines to LaxTracker LLC employees and strictly enforce privacy safeguards within the company. In addition, LaxTracker LLC supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce.

LaxTracker LLC’s website has links to the sites of other companies. LaxTracker LLC is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about LaxTracker LLC’s Customer Privacy Policy or data processing, please contact us at privacy@laxtracker.com. The LaxTracker LLC Data Controller will respond to your inquiry within 30 days.


LaxTracker LLC may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

LaxTracker LLC, Potomac MD, USA, 20854

Last updated June 6, 2010

© 2010 LaxTracker LLC Inc. All rights reserved.


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